Privacy Policy

Last updated: January 4, 2026

Introduction

This Privacy Policy explains how we collect, use, and protect your information when you use our voice AI calling platform. We are committed to protecting your privacy and being transparent about our data practices.

Information We Collect

Account Information

We collect information you provide when creating an account: name, email address, organization details, and password (encrypted).

Call and Campaign Data

When you use our platform, we collect: lead information (names, phone numbers, company details), call recordings, transcripts, call analytics (sentiment, engagement, quality scores), and campaign performance metrics.

Integration Data

If you connect third-party services: calendar integration data (availability, appointments), and integration credentials (securely encrypted).

How We Use Your Data

  • Provide and improve our voice AI calling services
  • Process and analyze calls to generate insights and analytics
  • Schedule callbacks and manage appointments
  • Send transactional emails (password resets, notifications)
  • Store conversation memory to improve AI interactions
  • Monitor platform performance and prevent abuse

Third-Party Services

We use trusted third-party services to operate our platform:

  • ElevenLabs: Voice AI and call processing
  • Zep Cloud: Conversation memory management
  • Google Calendar (via Nylas): Calendar integration and scheduling
  • Resend: Transactional email delivery

These services have their own privacy policies and we only share the minimum data necessary to provide our services.

Data Security

We implement industry-standard security measures: encryption of sensitive data (passwords, API keys), secure database storage with PostgreSQL, JWT-based authentication, and regular security updates. However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your data as long as your account is active or as needed to provide services. You can request deletion of your data by contacting us. Call recordings and transcripts are retained according to your organization's settings.

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt-out of non-essential communications

Cookies

We use essential cookies for authentication and session management. We do not use tracking or advertising cookies.

Changes to Policy

We may update this policy from time to time. Significant changes will be communicated via email. Continued use of the platform constitutes acceptance of the updated policy.

Contact

For privacy-related questions or requests, please contact us at your designated support email.