Human Takeover, WhatsApp Inbox & Callback Workspace
Pause AI activity when a human takes over a lead, review WhatsApp conversations from the lead profile, route inbound replies more reliably, and work callbacks from a clearer detail experience.
- AddedPause AI calls, callbacks, auto follow-ups, and WhatsApp blast messages for leads that your team takes over
- AddedTake over or resume multiple leads at once from the leads table, with lead history showing when AI was paused or resumed
- AddedView WhatsApp conversations directly inside each lead profile, including Message App, blast, and direct WhatsApp messages
- AddedInbound Message App replies now sync into Ninja and can be matched back to the right lead even when phone formats differ
- AddedSmarter inbound WhatsApp routing helps replies land on the correct lead when multiple team members share a contact phone number
- AddedNew callback detail page with clearer lead context, callback context, loading states, and navigation
- AddedHigh priority callbacks for follow-ups that need faster attention
- AddedSoft-delete and restore leads instead of permanently removing them immediately
- AddedDedicated page for creating WhatsApp templates, with validation that prevents template bodies from ending with a variable
- AddedPayment method confirmation in the WhatsApp blast flow when account readiness needs attention
- ImprovedLead pages now include richer activity timelines, call insights, filters, better sorting, email links, and clearer bulk actions
- ImprovedWhatsApp template and blast pages are cleaner, with better status badges, read metrics, toast confirmations, and less noisy columns
- ImprovedWhatsApp payment method status is more accurate and explains Meta API detection limits more clearly
- ImprovedBooking confirmations, meeting status updates, and reschedule handling are more reliable, with cancelled meetings hidden from active calendars
- ImprovedIntegration, callback, campaign, and lead status badges now use more consistent wording and presentation
- FixedMessage App and WhatsApp conversations now match leads more reliably across phone-number formatting differences
- FixedWhatsApp message loading no longer depends on unavailable database fields, preventing avoidable conversation errors
- FixedPhone-number usage counters now release correctly so calling capacity stays accurate